AMU 3rd Annual Conference

Practical Examples of Quality Management
AMU 3rd Annual International Interdisciplinary Academic and Business Conference (June 22-25, 2017) includes practical examples of applied quality management.

International Faculty and Students
Online submissions from International Faculty and Students are welcomed. Travel to the Conference is not required.

Diverse Speakers and
The Conference hosts in person and virtual Advanced graduate students from guest universities, faculty and practitioners who present Abstracts of work in progress and Quality-Based Improvement Projects.

Peer Review Status
Conference presentations are submitted online for peer review in advance, which elevates the status of acceptance for presentation.

Published Proceedings
AMU also publishes Proceedings, which may serve as a reference for career advancement in the academic field.

Florida Conference Location
The Conference location is Boca Raton, Florida at the Hilton Boca Raton Suites, known for its two room suites, included amenities and close-by sunny beaches. For more details, email updates on conference details, and early registration coupon, contact

Institute of Healthcare Improvement Launches AMU Chapter

New AMU-IHI Chapter Aims at Cost-Efficient Healthcare Delivery

Institute for Healthcare Improvement (IHI)
The Institute for Healthcare Improvement (IHI) is an esteemed global leader in policy development, education, and initiatives to improve healthcare for populations in the United States and globally. Among IHI’s Initiatives is Improving Healthcare for 100 Million by 2020.

College and University Campus Chapters
IHI encourages and supports the establishment of IHI Campus Chapters. Chapters have diverse aims which are set by individual Chapters themselves, but share a common mission to improve healthcare through the combined efforts of students and faculty advisors for the Chapter.

AMU IHI Campus Chapter
The AMU IHI Chapter has several distinct characteristics among Higher education Institutions:

  • The Chapter has been authorized by the AMU Board of Trustees
  • The AMU IHI Chapter will report on initiatives at the Annual BOT meeting
  • AMU has formerly appointed an AMU Faculty Adviser
  • AMU faculty from the Business, Health, and Education programs have volunteered as advisors
  • AMU Chapter students represent AMU current students in diverse US locations and globally

Chapter Mission Aligned with IHI “Triple Aim”
IHI is committed to the “Triple Aim” of healthcare:

  1. improve healthcare to populations;
  2. enhance communication between patients and healthcare provider;
  3. reduce the cost of healthcare delivery. The AMU Chapter aligns with the IHI commitment by focusing on reducing the cost of healthcare delivery through process improvement. Specifically, the Chapter will use quality systems management principles and best practices to reduce inefficiencies, rework and waste, thus reducing cost of delivery.

Chapter Reports at AMU Annual Conference (June, 2017)
AMU IHI Chapter faculty and students will report on Chapter Initiatives and progress at the AMU Annual Conference in June, 2017.

Conference Location: Boca Raton, Florida
The Hilton Boca Raton Suites, is known for its two room suites, included amenities and close-by sunny beaches. For more details, email updates on conference details, and early registration coupon, contact

SQC Elects New Officers

SQC Elects New Officers as part of International Expansion.

Dr. James N. Phillips Jr (AMU DBA 2015) congratulates Student Quality President Myles Esmele , Captain USN (Ret) and Vice-President Sharon Nicolas on their election.

The AMU Student Quality Council
The AMU Student Quality Council (SQC) is part of the over-all quality management system by which American Meridian University maintains academic integrity and excellence.

SQC Purposes
The purposes of the student quality council are to

  1. demonstrate the commitment of the Institution to ensuring a student voice in the governance system
  2. measure student satisfaction and success, and
  3. monitor institutional effectiveness.

SQC is the Student Voice
The Council represents a voice for students in the governance system by its ex officio seat on the Board of Trustees. The Council helps maintain academic integrity through its involvement in matters of student conduct. In that role, the Council contributes to surveys measuring student success in acquiring degree-related competencies and skills, and satisfaction in the resulting career and personal advancements. In sum, the SQC continuously assesses the Institutional effectiveness of AMU in myriad administrative and academic aspects of student lives.

SQC and AMU International Expansion
The SQC welcomes international students as members and officers. Meetings are held online, which allow students to participate from their home or work location without travel and added cost. AMU understands that the diverse perspectives of international students add to greater sharing under the common experience of AMU.

Join the SQC
To join the SQC, contact

Significant Financial Results

AMU students lauded for Quality Management Projects with significant  financial  results by private sector sponsors.

AMU Projects
AMU students in all undergraduate and graduate programs complete actual process improvements at current or future employers and  sponsors.

Projects Achieve Measurable Results Prior to Student Graduation
At least one iteration of the improved process is tested before students proceed to graduation.  Data comparing the process according to pre-agreed performance metrics performance  is verified by AMU faculty and sponsor or employer representatives.  The project results are also reported out to a gathering of invited guests and industry experts.

Quality Management Best Practices Achieve Applied Results
Students working as individuals or sponsored teams use every day principles, such data collection, simple tools such as cause and effect diagrams, and process and value stream maps to find root cause of a problem.

Sponsor and Private Sector Commendations
A recent (January, 2017) cohort reported out annual project savings between $150,000- $1.3 million per project.

Learn More about Projects
To learn  more about projects, contact

2016 Conference

National and international guest speakers, practitioners, faculty and students present Abstracts of work-in-progress, projects or publications.

Presenters share Abstracts in person or virtually at the Conference. Presenters receive tangible recognition of their work in Conference Proceedings.

Pictured here is Dr. Lorinda F. Lewis, DBA, Ph.D., AMU Director, Information Resources.

Lean Six Sigma National Black Belt Cohort

Fifty on-line and face to face AMU students came together for a two and half day application of Lean/Six Sigma theory in pursuit of the AMU Black Celt Certificate. Students traveled from as far away as 2,500 miles (each way), and were elected to the 5,000 Mile Club.

Teams of on-line and face to face students collaborated in teams, tested their knowledge through active discussion and participation. Also, they learned Minitab™ software. Faculty practitioners led teams through design of experiments exercises using the Statapult® tool.

A Salute to Mobile Technology

“For the country to succeed, this generation of veterans has to succeed.”
John Schupp, Professor, Tiffin University in Ohio.

Military service men and women dedicate their lives to protecting our country.  Once their tours of duty are over, many use educational benefits to help with the transition back to civilian life. However, the shift from battlefield to classroom is hard for many, causing college dropout rates for veterans to soar.

testThe establishment of the GI Bill by President Roosevelt in 1944 helped former GIs reach many previously unattainable goals such as a college education, training, guaranteed home & business loans and unemployment pay. Nearly half of all WWII veterans participated in a training program or earned a college degree.

Today’s college experience, however, is quite different from the post-WWII era.  The culture, social aspects and classroom landscapes have changed drastically.


Attrition: The Challenges of Retaining Veterans

Active duty or deployed service members are trained to be ready for any task, meet deadlines and adapt to a mobile lifestyle; characteristics that would, presumably, lead to successful college completion. However, a 2012 article stated that almost 88% of Iraq and Afghanistan War veterans were expected to drop out because they feel isolated and frustrated in an alien culture.  Service members live in a command/control environment full of strict schedules, dress codes and camaraderie. They are trained to “stay in the box.” It’s understandable that a higher education culture might leave veterans feeling out of place, given that there is considerably less dictated structure than in their military experience, as well as differences in age and experience from traditional-aged students.

With fewer veterans in the classroom today than post World War II, the social dynamic has changed causing a lack of camaraderie which can lead to alienation. “Veterans transition easier when they are in a social climate that is similar to their background” said Nick Root, civilian graduate from The Citadel – The Military College of South Carolina. Veterans coming into college are older than 24 and may have families.

In February 2013, Dr. Neal Raisman published a paper discussing attrition in higher education.  He listed four main factors that students named as reasons for dropping out: college doesn’t care, poor service and treatment, not worth it and schedules weren’t flexible.  When any student drops out, it is a lose-lose situation.  The entire blame should not go on the students.  Colleges should provide an end-to-end system to ensure that veterans and civilian students accomplish their goals of earning a college degree.

While on-campus programs help veterans tremendously, providing them a range of solutions both on- and off-campus is vital to veteran retention.  This is where mobile technology can help.

How Can Mobile Technology Help Today’s Veterans?

Smartphones and tablets are quickly replacing traditional books, paper and pencils. They are portable and easier to use. Students already rely on mobile devices outside of academics and also depend on them to support their studies.  The advance in mobile technology has rapidly changed the way students learn, communicate and interact. For mobile users who enable push notifications, a 3x higher retention rate is seen compared to users who disable push.

The Department of Veterans Affairs (VA) uses mobile technology to improve healthcare and enhance the patient experience for veterans.  The VA knows mobile has greatly impacted the healthcare industry and is determined to keep up with emerging technology. And, since veterans are becoming used to this type of mobility, it will be a logical transition to offer mobile solutions for education.

Due to exploding mobile adoption, University of Texas at San Antonio adopted a mobile-first strategy. They developed an app that unifies campus life with their enterprise systems to provide students an authentic mobile experience.  This means delivering content within one solution rather than having the students search for content throughout multiple solutions. The app can send out targeted push notifications to specific groups, set up personal dashboards for daily schedules, provide multi-role functionality, alert a student about a financial hold, allow a student to buy textbooks for an enrolled class and a student can save an event to their device’s calendar.

These mobile services can specifically help veterans.  Since vets are used to being externally told about schedules, a daily dashboard is perfect to keep them on track. Using multi-role, schools can create a veterans role to deliver unique content to them and track detailed analytics to understand their activity and interests better.  In fact, Owens Community College in Ohio also sees the value in mobile. OCC is mobilizing priority registration for veterans to ensure that they can enroll in classes even on the go to avoid missing their time slot.  If there was a hold on an account, an alert is immediately sent via push notification to prevent them from being dropped out of a class. The administrative functionalities of the app allow for civilians and veterans to stay informed and prepared.

From enrollment to graduation, retaining veterans is vital but preventing attrition is just as important. The combination of on-campus and digital resources can be higher ed’s arsenal for helping more veterans succeed in college and become acclimated to their new environment.

For schools, who have high veteran attrition rates, consider a mobile app especially in today’s technologically advanced world. A unified solution like UTSA’s and Owen’s can help keep vets engaged, organized and on track to graduate.

About the author:

Whitney Whitney Malone is a mobile strategy consultant, millennial and staff writer for DubLabs’ blog.  She enjoys helping higher ed use innovative mobile apps that can help improve and enhance students college experience.

Dr. Dan Brewer Scholarship

The Dr. Dan Brewer Memorial Scholarship honors the twenty-year academic, advisement and mentoring contributions of Dr. Dan Brewer. Dr. Brewer unselfishly advised students, his faculty colleagues and the founder of American Meridian University.  He served as Project Supervisor, and Board Member as well as Faculty.  He was beloved by his students, and esteemed by all.

The Dr. Dan Brewer Scholarship Of $1,000 is provided annually by the Founder of American Meridian University to the individual who is nominated by students and Faculty as the one who most among them  lives and leads by the example of Dr. Brewer.

2015 Graduation


AMU congratulates the class of 2015 for its academic achievements in advancing knowledge and practical achievement in completing a significant project. The Projects are part of the legacy for others that inspire all graduates. AMU and its students and alumni are improving the skills and competencies which are valued and valuable in the global marketplace.

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