Category: Lecture Series

The Force Field Analysis is a quality systems management tool.

At the end of this presentation, users should be able to:

•  Articulate the usage of a Force Field Analysis
•  Explain how to develop a Force Field Analysis
•  Demonstrate the development of a Force Field Analysis

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At the end of this presentation, users should be able to:

• Articulate the usage of a Customer Requirements Matrix
•  Explain how to develop a Customer Requirements Matrix
• Demonstrate the development of a Customer Requirements   Matrix

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he Fish bone is quality systems management tool.

At the end of this presentation users should be able to:

• Articulate the usage of a Fishbone – Cause and Effect Diagram
•  Explain how to develop a Cause and Effect Diagram
•  Demonstrate the development of a Cause and Effect Diagram

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