Leaders and Lessons Learned from the Application of QSM
Students will read case-studies, visit the websites of leaders who have implemented quality systems in their own organizations, and listen to lessons learned from the leaders themselves. The course builds a core competency in summarizing the actions that constitute successful leadership in applying quality systems, re-writing the notes from the sessions in a format that highlights the application of quality system principles and best practices, and then creating a original plan for reporting the learning points to the leaders of their own organizations. The course builds skills in delineating which practices are the ones most effectively employed and why they were successful.
This course is delivered in on-line modules complemented by off-line review and assistance. On-site, in person meetings are offered when possible.
Deliver doctoral level knowledge, summaries and reports of leaders and lessons learned from their applications of quality system management principles and best practices.
- Teach how leaders have applied quality system principles and best practices in addition to what lessons they have learned
- Explain and demonstrate the application of quality principles and best practices
- Discuss elements of written and verbal reports to senior organizational leaders regarding the effective use of quality leadership principles