QSM 741

QSM 741
Process Mapping



notebook-53 Credits

Course Description
The central competency taught by the course is the ability to understand a process using a process map and analyze a problem using quality system tools such fishbone diagrams and concepts such as value streams, and vocabulary such as tall poles. Relevant skills enhanced by the course are data collection, data analysis, and the use of the define-measure-analyze-improve-control system. Concepts are elaborated upon in required, courses and should be integral to the project.

This course also imparts the knowledge and teaches the skill to transform theory into practice to create an original process map via the dissertation project. The project requires the comparative analysis of before and after process maps which illustrate the intervention of the student to improve the underlying process.

Course Format
This course is delivered in on-line modules complemented by off-line review and assistance.  On-site, in person meetings are offered when possible.

Course Goals
Deliver doctoral level knowledge of principles and best practices of process mapping.

Course Objectives

  • Teach how the elements of process mapping assist assessment of project results
  • Explain and demonstrate the skilled calculation of return on investment (ROI) from process mapping.
  • Discuss systematic applications of process mapping to improve processes