HELI 746

HELI 746
Lean and Six Sigma Applications in Higher Education

DBA
Degree

wifiOnline

notebook-53 Credits

Course Description
This course builds core competency in lean methods, six sigma analyses, and the utilization of the define-measure-analyze-improve-control (DMAIC) model to support quality improvement in education systems. The course builds skill mastery in close analysis of data collection. The course also extends knowledge of the development and history of lean thinking and six sigma management application from the modern through contemporary periods. Lean and six-sigma-related vocabulary, e.g. muda, kaizen, is integrated with traditional quality system concepts such as value stream mapping. The skills and vocabulary are taught through examples of traditional education examples, such as on-time graduation rate and student retention.

In an earlier era, lean and six sigma content focused on high-level statistical analysis. AMU leadership has taught lean and six sigma programs since 1995, and has evolved to the use of statistics to improve understanding of process failure as opposed to the application of statistics as an end in itself. In addition, this course includes many examples of transactional analyses in education rather than simply traditional manufacturing. Thus, six sigma principles and best practices may be utilized by students from diverse backgrounds who need not have any prior statistical training or coursework.

The AMU-approved software for the course is MiniTab, a commercially available software recognized as the benchmark for lean/six sigma analysis. MiniTab has made their software available at reduced cost to AMU students for employment in AMU programs.

Course Format
This course is delivered in on-line modules complemented by off-line review and assistance. On-site, in person meetings are offered when possible.

Course Goals
Deliver doctoral level knowledge of principles and best practices of lean six sigma and the define-measure-analyze-improve-control (DMAIC) model.

Course Objectives

  • Teach how the elements of lean six sigma and the define-measure-analyze-improve -control (DMAIC) model assist assessment of project results in education
  • Explain and demonstrate the skilled calculation of return on investment (ROI) from lean six sigma and the define-measure-analyze-improve-control (DMAIC) model
  • Discuss systematic applications of lean six sigma and the define-measure-analyze- improve-control (DMAIC) model to improve education-related processes