Leaders and Lessons Learned from the Application of QSM
Students will read case-studies, visit the websites of leaders who have implemented quality systems management practices in their own organizations or in organizations, and listen to lessons learned from the leaders themselves. The course builds a core competency in understanding the actions that constitute successful leadership in allying quality systems. The course builds skills in delineating which practices are the ones most effectively employed and why they were successful.
This course is delivered in on-line modules complemented by off-line review and assistance.
Deliver via personal recollections and experience of leaders how the leaders applied principles and best practices of quality systems management.
- Teach how specific leaders in particular and leaders in general have applied the principles and best practices of quality systems management
- Explain and demonstrate how specific leaders in particular and leaders in general have achieved savings from quality-based improvements
- Discuss the systematic application of quality-related applications in lessons learned by leaders