QSM 400

QSM 400
Principles and Best Practices of Quality Systems Management

BS
Degree

wifiOnline

notebook-53 Credits

Course Description
The course provides the basic framework, knowledge base and best practices of Quality Systems Management. The core competency is the understanding of how the elements of quality management comprise a systemic approach to process improvement. The skills covered are those of data collection, identification of customer performance metrics, process mapping, and the calculation of Return on Investment.

Course Format
This course is delivered in on-line modules.

Course Goals
Deliver basic knowledge and best practices of Quality Systems Management.

Course Objectives

  • Teach how the elements of quality system management comprise a systemic approach to process improvement
  • Explain and demonstrate the skilled calculation of savings from improvements
  • Discuss the systematic application of quality-related applications