Lean Management For Healthcare Course

PROFESSIONAL COURSE: Lean Management For Healthcare

Practical Applications For Leaders, Managers, Supervisors, and Staff
AUST Headquarters Building | Alfred Naccash Avenue, Ashrafieh, Beirut, Lebanon

June 15-22, 2019

Course Overview

Lean Management For Healthcare

Since the 1990’s, Healthcare organizations have increasingly relied on lean management to achieve measurable quality in day to day work. The Course “Lean Management For Healthcare” is based on American Meridian University’s graduate degree curricula and emphasizes practical ways to achieve measurable quality. Course attendees receive 40 hours of in-class instructions over a one-week period as well as faculty guidance and real- life examples demonstrating how to apply lean management. Attendees are organized into several teams and collaborate on discussion and team exercises. Each Team selects a process for improvement through lean management as the course capstone project. The Course includes case studies and guest Alumni speakers from St. George Hospital University Medical Center, Hammoud Hospital University Medical Center, New Mazloum Hospital and Centre Hospitalier Du Nord.

Daily Agenda

Saturday, June 15
9:00 AM – 11:00 AM: Course Meeting
11:00 AM – 11:15 AM: Break
11:15 AM – 1:00 PM: Course Meeting
1:00 PM – 2:00 PM: Lunch Break
2:00 PM – 4:00 PM: Course Meeting
4:00 PM – 4:15 PM: Break
4:15 PM – 5:00 PM: Course Meeting

Monday – Thursday, June 17-20
2:00 PM – 3:45 PM: Course Meeting
3:45 PM – 4:00 PM: Break
4:00 PM – 6:00 PM: Course Meeting
6:00 PM – 6:30 PM: Break
6:30 PM – 8:00 PM: Course Meeting

Friday, June 21
No Course Meeting (Field Work)

Saturday, June 22
9:00 AM – 1:00 PM: Teams prepare final reports
1:00 PM – 2:00 PM: Lunch Break
2:00 PM – 4:00 PM: Team Presentations
4:00 PM – 5:00 PM: Graduation Ceremony

Course Highlights

The course is taught by the senior faculty member complemented by other US-based faculty experts via live video broadcasts. Course discussion is highly interactive and includes examination of case studies which illustrate exemplary lean management practices. Faculty provide detailed feedback as to the application of lean management to the actual work experiences of attendees.

– Interactive discussion
– Case studies
– Practical examples
– Team Based
– Work-related applications

Faculty Practitioner Team

The Course focuses on the practical application of lean and quality management principles in healthcare. Course faculty are seasoned experts in applying the principles of quality and lean management in diverse healthcare organizations. All faculty hold advanced professional practice credentials such as doctorates in healthcare management, healthcare-related post-doctoral Fellows status, Lean Six-Sigma Black Belts, and Examiner-level experience in American national, state or global Quality Management awards. Faculty collaborate as a Team to provide comprehensive, diverse perspectives aligned with the equally diverse attendee backgrounds. The course is taught by the senior faculty member complemented by other US-based faculty experts via live video broadcasts.

Dr. Darlene Dumont

Dr. Darlene Dumont holds a Doctor of Business Administration in Health/Quality Systems Management, a Master of Science in Quality Management and Lean Six- Sigma Black Belt. She is President and CEO of A Better Culture (ABC) which specializes in system-wide Lean transformations. Dr. Dumont has coordinated or supervised Lean organizational transformation for diverse organizations in the United States and internationally. Dr. Dumont’s emphasis is on the human resources needed to effect change. Her special interests are learning to “see” waste and measuring qualitative and quantitative results. Dr. Dumont will appear via live video broadcasts.

Dr. Robert R. Baattryn-Gee
Dr. Robert R. Baattryn-Gee, Ph.D. is past US National Quality Award (Malcolm Baldrige) pilot examiner in Education and Health, guest examiner in multiple US State Quality Awards, judge at Phillips Lighting Inc. Global Team Quality Awards, co-recipient of US Excellence in Government Award for Curriculum Design and Lean Six-Sigma Master Black Belt. He is past founder of US higher education institutions which offer undergraduate and graduate degrees in quality and healthcare management. Dr. R. R. Baattryn-Gee is also past keynote speaker at the China National Lean Six Sigma Awards, co-presenter at Yale University Conferences, and co-presenter of the Quality Management-ISO series (Lebanon, 1998).

Dr. Kim Brown-Jackson
Dr. Kim Brown-Jackson holds a Doctor of Business Administration in Health/Quality System Management, a Lean Six-Sigma Black Belt, and is currently pursuing a Post-Doctoral Quality Management Fellowship in the creation of new medical credentials. A highly experienced bench scientist by training. Dr. Brown-Jackson is the author of multiple chapters in varied text books on quality processes in diverse organizational environments. She currently assists US efforts globally to establish Healthcare counter measures. Her special interest is in the high quality and affordable delivery of global tele-medicine.

Lean Management For Healthcare

Key Course Topics


Creating a Model for Lean Improvements

– Lean Management History and Development
– Lean Management Principles, Practices, Vocabulary, and Concepts
– A Model for Lean Improvements

Exercise: Teams form and choose a process to improve using lean principles and practices.


Establishing Lean Performance Metrics and Process Maps

– Establishing Lean Process Maps
– Quantitative performance metrics for Healthcare outcomes
– Continuous Improvement Cycle

Exercise: Teams identify organizational quantitative performance metrics and map the current process.


Establishing Lean Value-Stream Maps

– The GEMBA Walk
– Value-added and non-value-added steps
– Customer-defined value

Exercise: Teams report insights from GEMBA walks and identify value-added and non-value-added steps.


Enhancing Value, Reducing Waste

– Defining the 8 wastes
– The role of data and trend data

Exercise: Teams report how value and waste are defined, identified and eliminated at their workplaces


Eliminating The Cost of Poor Quality (COPQ)

– Aims of process improvement: efficiency, predictability
– Eliminating variation

Exercise: Teams identify and eliminate process COPQ. Teams develop and prepare to test the improved process at their workplaces on the next day.


Mapping the Improved Process

– AMU Template for reporting improvement according to the pre-selected performance metrics
– AMU Model for Process Improvement Presentation

Exercise: Teams improve the process according to the established quantitative performance metrics.


Reporting Lean Results

– Teams report workplace-related quantitative process improvements according to team performance metrics.

Is This Course Right For You?

Attendees typically will have diverse Healthcare-related experience, and value the practical results that come from accelerated and measurable improvements in Healthcare quality. While the course content applies to Healthcare globally and employs American and Canadian case studies, the course format affords valuable networking, best practice and knowledge-sharing opportunities.

The practice-based course is especially relevant for:

– Healthcare leaders responsible for growth through strategic innovation
– Healthcare leaders responsible for cost-effective improvements
– Hospitals and Hospital Boards committed to patient safety
– Hospitals and Hospital Boards which support hands-on professional education
– Medical practices which value accelerated processes
– Healthcare personnel preparing to assume expanded responsibilities
– Healthcare personnel responsible for lean and quality management implementations
– Healthcare organizations which would benefit from reduced reimbursement time
– Potential Lean Healthcare Six-Sigma Green Belts, Black Belts and Master Black Belts

Per Person Course Tuition and Fees: $1,500 (USD)

*Includes lunch, snacks and refreshments

Course fees: Due after the application has been submitted and accepted.
Guarantee: Enrolled Individuals that are unable to complete the course for professional or personal reasons will have complimentary enrollment when the course is next offered.

Certificate of Completion: Attendees receive a formal AUST-AMU Certificate of Completion upon presentation of the final team project.
Academic Credits: American Meridian University awards 3 credits toward AMU graduate degrees and formal transcript at course completion.

Contact Us

Dr. George Rahbani, AUST

+961 3 359152
+961 5 260300/1


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