QSM 530

QSM 530
Action Research Methodology and Application



notebook-53 Credits

Course Description
This course defines action research as it is understood in academic inquiry and at AMU.  Students are provided an institution-wide action research definition and an AMU original, proprietary checklist which both students and Faculty use to evaluate student learning at the end of the program. Through the use of AMU case-studies, the course builds skills in determining which categories of Projects lend themselves to action research.

Course Format
This course is delivered in on-line, on-site or blended modules complemented by off-line review and assistance.

Course Goals
Deliver basic knowledge and best practices of Quality Systems Management.

Course Objectives

  • Teach how the elements of the define-measure-analyze-improve-control (DMAIC) quality system assist effective action research
  • Explain and demonstrate the skilled calculation of return on investment (ROI) from action research
  • Discuss systematic applications of action research to improve processes