QSM 520
Teams and Team Tools
MS |
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Course Description
The course builds a core competency via a stepped team formation program that is influenced by the military services. Each student takes the Myers Briggs assessment and then builds a trial team based on an AMU-suggested team profile. The course builds skills through a quick review of advanced team tools. At the graduate level, team projects are expected to achieve system-wide outcomes. Student teams will be formed to complete designated assignments.
Course Format
This course is delivered in on-line, onsite and or blended modules complemented by off-line review and assistance.
Course Goals
Deliver basic knowledge and best practices of Quality Systems Management.
Course Objectives
- Teach how the elements of the define-measure-analyze-improve-control (DMAIC) quality system comprise a systemic approach to team building
- Explain and demonstrate the skilled calculation of return on investment (ROI) from new or re-formulated teams
- Discuss systematic applications of team efforts to improve processes