Principles and Best Practices of Quality Systems Management
The course provides the graduate-level framework, knowledge base, and best practices of quality systems management applications. Students must not only understand the systemic use of quality systems but apply them in a team project that is sponsored and whose success is measured by the improvement of those explicit performance measures. Course content terminology is expanded to include terms such as tall poles, push and pull systems, and span of control. The skills learned include practice of the define-measure-analyze-improve- control (DMAIC) system, recognition of the root cause of process failure, design of the process map to reflect the organization’s current state, formation and explanation of findings to designated recipients, and calculation of ROI (return on investment) from improvements.
This course is delivered in on-line, onsite or blended modules complemented by off-line review and assistance.
Deliver basic knowledge and best practices of Quality Systems Management
- Teach how the elements of the define-measure-analyze-improve-control (DMAIC) quality system comprise a systemic approach to process improvement
- Explain and demonstrate the skilled calculation of return on investment (ROI) from improvements
- Discuss systematic applications of quality-based applications in a process map